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How do I get coupons or discounts?
Aug 01, 2018
08-01
2018
If you have already paid for your order, the cancellation request needs to be approved by the seller first. If an agreement is reached, the seller will not ship the order and the transaction will be cancelled automatically. If no agreement is reached, the
How do I get a coupon back?
Aug 01, 2018
08-01
2018
The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package.
Different countries may have different tax policies regarding specific products. It’s always best to confirm this with the se
What kind of coupons are there on AliExpress?
Aug 01, 2018
08-01
2018
The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products. It’s always best to confirm this with the sel
I did not receive my coupon, what can I do?
Aug 01, 2018
08-01
2018
Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Pos
Why cannot I get discount?
Aug 01, 2018
08-01
2018
To ensure the safety of your payment, all orders on AliExpress will be verified. If you paid for your order by credit card, this process will take no longer than 24 hours. Once your payment is verified, the seller will start preparing your order for shipm
How do I remove my email address from your mailing list?
Aug 01, 2018
08-01
2018
My reward points have not been added to my account. What can I do?
Aug 01, 2018
08-01
2018
At certain stages in the customs clearance process, your package might be held by customs. If this occurs, the recipient(s) should contact customs to resolve the issue. If your package cannot pass through customs clearance, the recipient should acquire of
What are the privileges of the AliExpress Member Club?
Aug 01, 2018
08-01
2018
If the seller agrees to your refund request, or doesn’t respond within 5 days, the refund will be processed. You can click Dispute in Progress or Dispute Finished on your order list to check the dispute status.
How can I use my email address for a new AliExpress account?
Aug 01, 2018
08-01
2018
1. Change the email address of your existing/old account first. At the moment, each AliExpress account can only be linked to one unique email address.
2. After you’ve successfully updated the address of your existing account, you can link your new accou
Can I sell on AliExpress?
Aug 01, 2018
08-01
2018
Contact the seller for more information. If that doesn’t work, you can always apply for a refund by opening a dispute. Make sure you do this before your Buyer Protection has ended. Click here to open a dispute.
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Mr Lee
Mr Lin
Mickey
Zkuend
