After you've opened your dispute, the seller will be notified and gets 5 days to reply to your request. For more details on your dispute, please check the order details.
- If the seller agrees with your request or if he/she doesn't reply within 5 days, you will automatically get your refund. This can take between 3 to 15 working days.
- If the seller doesn't agree with your refund request, you can propose a new solution or wait for us to automatically escalate your dispute. In this case we will help you look into the matter and try to find a suitable solution.
- If you escalated your dispute and haven't received an update for a long time, please get in touch customer service team.
To update your dispute, please follow the below steps:
Step 1: Sign into My Orders and find your order
Step 2: Click Dispute in Progress
Step 3: Check whether AliExpress or the seller has already proposed a solution
- You can choose to accept or reject a proposal
- To update your proposal, please click Edit
- To offer more evidence to support your claim, please click Upload Evidence. You can upload files in .jpg, .jpeg, .bmp or .png (2MB max).
