Commercial Warranty

For Spain and United Kingdom buyers, please refer to the provided screenshots below for instructions: 

If you have purchased or been provided with the One-year commercial warranty service, you may apply for the commercial warranty service within one year after the waiting period, which is 15 days after your order with the One-year warranty service is completed.

The One-year warranty service covers electronic and mechanical device breakdowns (internal faults) that occurred during normal use in the 12-month term covered by the Warranty service contract. Man-made damage and malfunction caused by improper operation are not covered. Please pay attention to the warranty terms and conditions in the contract between you and the service provider or seller

If you have any problems with your device during the 15-day waiting period, please discuss with the seller; if that doesn’t help, you can open a dispute for further assistance. Please make sure you do this before your Buyer Protection period has ended 



If you are from France, Germany, Poland, Belgium, Italy and Netherlands, when you complete an order for a phone or tablet, you will receive the One-year warranty service, which is offered by the seller without charge and administered by Allianz Global Assistance (with the exception of special cases, subject to the terms and conditions). With the One-year commercial warranty, you can get your phone or tablet fixed at a local service center, designated by Allianz (subject to the terms and conditions of the Allianz One-year warranty service) 

If you are from Russia or Ukraine, when you place an order for a phone or tablet, you can choose to buy the One-year repair warranty service, which is offered by the seller and Wisetech Service, a local commercial warranty service provider. With the One-year commercial warranty, you can get your phone or tablet fixed at a local service center, subject to the terms and conditions of the Wisetech One-year repair service