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I cannot use a coupon or get discount. What can I do?

Update time : 2018-08-01 23:30:27

To sign into your account, please make sure you enter the correct registered email address (or Member ID) and password. Your password is case sensitive, so please check if your keyboard's Caps Lock light is on and also make sure there are no extra blank spaces in the password. Other solutions may include:

1. Delete cookies or change your browser
2. Try the Password Retrieval process
3. If you encounter an error message saying, “Sorry, you are not authorized to sign into this account”, please contact our customer service team
check your email inbox. You may have missed important information regarding your account.

There are many reasons for your account to be unavailable, such as:
1. Self-deactivation. In this case, we suggest you register a new account
2. Deactivated due to trading rules violation
3. Due to security reasons, we temporarily locked your account to protect your information.

Note:
check your email inbox. You may have missed important information regarding your account.

If you mistakenly registered under a seller account, register again under a buyer account. You are unable to change the account from seller to buyer account.

You will encounter the below error message if you try to shop on AliExpress with a seller account

At the moment, seller accounts are only available for China Mainland sellers.

Previous : Why cannot I use my AliExpress coupon?

How do I get a refund by credit card or debit card?

Aug .01.2018

You will receive your refund on the same card that you used to pay for your order. It usually takes around 3-20 business days for the money to arrive.

What is Domestic Returns?

Aug .01.2018

Domestic Returns is an extra return policy that sellers may choose to offer on AliExpress. Products which fall under this return policy can be returned to a warehouse in your own country as long as the items are unused and still in the original packaging.

I am having trouble opening a dispute. What should I do?

Aug .01.2018

Note that you can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion.

What will happen after I have opened a dispute?

Aug .01.2018

- If the seller agrees with your request or if he/she doesn't reply within 5 days, you will automatically get your refund. This can take between 3 to 15 working days.

Kin Mr Lee Mr Lin

Mickey Zkuend