My app coins were not added. What can I do?

When you try to get coins, you will receive a reminder about whether the coins have been added or not.

If you receive the reminder, "To protect the security of your account, please use another device to sign in", you may not be able to access your account due to a potential security risk. Please check whether any unusual activity has occurred on your account.

You can check whether you have received coins using the AliExpress app: Coins & Coupons > COINS WON

Exchange for Coupons
You will find a list of coupons available for exchange on the AliExpress app. Go to Coins & Coupons > Exchange Coins for AliExpress Coupon, or Coins & Coupons > Get More Goodies > Store Coupons.
Your coins will be deducted each time you exchange them for coupons. A limited amount of coupons are available each day. Coupons are given on a first-come, first-served basis. Make sure you get yours on time!



Exchange for Products
You will find a list of products available for exchange on the AliExpress app. Go to Coins & Coupons > Get More Goodies > Products.
Please open the product details and make sure the product is available for coin exchange. If it is, you can place an order, and the coins will be deducted automatically. The exchange will cost US $0.01 plus the specified amount of coins needed for a product.