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Why cannot I place an order?

If you’re having trouble placing an order, check if you’re experiencing one of the following difficulties:

1. Incorrect verification code. Make sure you enter the correct verification code when prompted.
2. Please make sure your information only contains English characters.

You will not be able to place an order if you are based in China or your account is registered as a seller account

Before your order is shipped out, you can follow the below steps to cancel it:

Step 1: Sign into My Orders and find your order
Step 2: Click Cancel Order

Step 3: Select a cancellation reason in the pop-up box and submit your request

Note:
1. You can only cancel an order before the seller ships it out.
2. If you have already paid for your order, the cancellation request needs to be approved by the seller first. If an agreement is reached, the seller will not ship the order and the transaction will be cancelled automatically. If no agreement is reached, the seller will continue to ship the order.

To check your order, please sign into My Orders. If you can’t find your order in the list, please check whether:

1. You’ve already deleted the order; you can find it under Deleted Orders.
2. You’ve deleted the order permanently. If so, you won’t be able to find it anywhere in your account anymore.
3. You created different accounts on AliExpress. Please sign in to the account under which the order was placed.

Forgot your login ID? Please click the Chat Now button (at the bottom of this page) to chat with our Customer Service Team.