A seller is not responding to me. What should I do?
If a seller has not responded within a reasonable time frame and if your query relates to an order, you can:
a. Cancel the order
Once you have raised a cancellation request in the system, the system will cancel your order once the order processing time has run out.
b. Find another seller
If a seller has not responded within a reasonable timeframe, we suggest you find another seller offering the same product.
c. Open a dispute
If you’re not satisfied with an order or it has not arrived, you can apply for a refund by opening a dispute. Please make sure you do this within the Buyer Protection period. Click here to open a dispute.
Please click the Chat Now button (at the bottom of this page) to chat with our Customer Service Team.
You order cannot be successfully placed due to a potential security risk. Please double check if any unusual behavior has occurred for this order and then try to place the order again.
Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.
Since the shipping methods are set up by the suppliers, you are advised to directly contact the supplier for more shipping information. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message.
You may be charged customs duties and taxes for something you bought on AliExpress because:
• Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller.
• When shopping on AliExpress, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty.
The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products. It’s always best to confirm this with the seller or your local customs authority.
