To sign into your account, please make sure you enter the correct registered email address (or Member ID) and password. Your password is case sensitive, so please check if your keyboard's Caps Lock light is on and also make sure there are no extra blank s

If you processed a charge back from your bank account, then your order will appear as frozen. Please wait for the verification result or contact the bank for the details.

If your bank agrees to charge back, your order will be closed and you’ll receive

1. Incorrect verification code. Make sure you enter the correct verification code when prompted.
2. Please make sure your information only contains English characters.

Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Pos

If you’re not satisfied with an order or it has not arrived, you can apply for a refund by opening a dispute. Please make sure you do this within the Buyer Protection period. Click here to open a dispute

Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Pos

If you did not place any repeat orders, please contact your card issuer to check whether the payment was actually deducted from your account. If your bank confirms that the money was deducted by AliExpress, please contact us and provide us your bank state

The tracking status shows delivered. Please visit your shipping provider's website, enter your tracking information and contact their customer service team for additional information. It is also recommended that you check with your family members or neigh

Please make sure you open a dispute before your Buyer Protection has ended.

If the seller agrees to your refund request, or doesn’t respond within 5 days, the refund will be processed. You can click Dispute in Progress or Dispute Finished on your orde

If you find the tracking number is invalid, it may be because the shipping company needs 3 to 7 days to update the shipping status. You can also contact the seller for more shipping information. You may leave a message on the order details page or click C

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