I have paid for my order. Why does the order status still say Awaiting Payment?
If you did not place any repeat orders, please contact your card issuer to check whether the payment was actually deducted from your account. If your bank confirms that the money was deducted by AliExpress, please contact us and provide us your bank statement.
Wire Transfer
Normally, it will take 7 business days for us to receive your payment after your wire transfer. Please check your order status again in approximately 7 business days after your wire transfer.
The status of your order should now change to Paid. If this is not the case, please contact us and submit your bank remittance slips (containing a beneficiary account number that starts with 026).
Western Union
Normally, payments by Western Union are processed within 3 business days. After this, the status of your order should change to Paid. If this is not the case, please contact us and submit your payment receipt containing the MTCN (Money Transfer Control Number).
Note:
1. You can only cancel an order before the seller ships it out.
2. If you have already paid for your order, the cancellation request needs to be approved by the seller first. If an agreement is reached, the seller will not ship the order and the transaction will be cancelled automatically. If no agreement is reached, the seller will continue to ship the order.
To ensure the safety of your payment, all orders on AliExpress will be verified. If you paid for your order by credit card, this process will take no longer than 24 hours. Once your payment is verified, the seller will start preparing your order for shipment. If we failed to verify your payment, your order will be automatically cancelled.
If after 24 hours your order is still being verified, please contact our Customer Service Team.
