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I am having trouble opening a dispute. What should I do?

Update time : 2018-08-01 23:48:07

If you have difficulties opening a dispute, please check the below possible reasons:

1. The Buyer Protection period may be over Please note that you can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion.

2. There are errors in the dispute form The dispute form only supports English characters. Please remove any non-English characters and punctuation in the form.

3. The form includes an unsupported file type Supported file types that can be added in the dispute form include: .jpg, .jpeg, .bmp, .gif, and .png. Each document should be less than 2MB. Please note that word documents, excel sheets and other file types are not supported.

If you have already added an attachment but still receive a “Please add attachments” notification, please compress the picture and upload it again.

If your dispute was closed by our Case Management Team but you are not satisfied with the result, you are can click Appeal to appeal the result within 7 days of the case closing.

If you receive an item after the system has processed your refund, please contact the seller to resolve the issue. To contact the seller, click Contact Seller to send them a message.

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Next : What will happen after I have opened a dispute?

How do I get a refund by credit card or debit card?

Aug .17.2018

You will receive your refund on the same card that you used to pay for your order. It usually takes around 3-20 business days for the money to arrive.

For more information about the refund status, please check the order details page on our website.

What is Domestic Returns?

Aug .17.2018

Domestic Returns is an extra return policy that sellers may choose to offer on AliExpress. Products which fall under this return policy can be returned to a warehouse in your own country as long as the items are unused and still in the original packaging.

What will happen after I have opened a dispute?

Aug .01.2018

If the seller agrees with your request or if he/she doesn't reply within 5 days, you will automatically get your refund. This can take between 3 to 15 working days.

I have not received my order. What can I do?

Aug .01.2018

If the seller doesn't agree with your refund request, you can propose a new solution or wait for us to automatically escalate your dispute. In this case we will help you look into the matter and try to find a suitable solution.