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What will happen after I have opened a dispute?

Update time : 2018-08-01 23:46:23

After you've opened your dispute, the seller will be notified and gets 5 days to reply to your request. For more details on your dispute, please check the order details.

- If the seller agrees with your request or if he/she doesn't reply within 5 days, you will automatically get your refund. This can take between 3 to 15 working days.

- If the seller doesn't agree with your refund request, you can propose a new solution or wait for us to automatically escalate your dispute. In this case we will help you look into the matter and try to find a suitable solution.

- If you escalated your dispute and haven't received an update for a long time, please get in touch customer service team.

To update your dispute, please follow the below steps:
Step 1: Sign into My Orders and find your order
Step 2: Click Dispute in Progress
Step 3: Check whether AliExpress or the seller has already proposed a solution

You can choose to accept or reject a proposal
To update your proposal, please click Edit
To offer more evidence to support your claim, please click Upload Evidence. You can upload files in .jpg, .jpeg, .bmp or .png (2MB max).

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How do I get a refund by credit card or debit card?

Aug .17.2018

You will receive your refund on the same card that you used to pay for your order. It usually takes around 3-20 business days for the money to arrive.

For more information about the refund status, please check the order details page on our website.

What is Domestic Returns?

Aug .17.2018

Domestic Returns is an extra return policy that sellers may choose to offer on AliExpress. Products which fall under this return policy can be returned to a warehouse in your own country as long as the items are unused and still in the original packaging.

I am having trouble opening a dispute. What should I do?

Aug .01.2018

The Buyer Protection period may be overPlease note that you can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion.

I have not received my order. What can I do?

Aug .01.2018

If the seller doesn't agree with your refund request, you can propose a new solution or wait for us to automatically escalate your dispute. In this case we will help you look into the matter and try to find a suitable solution.