If you have difficulties opening a dispute, please check the below possible reasons:
1. The Buyer Protection period may be over
Please note that you can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion.
2. There are errors in the dispute form
The dispute form only supports English characters. Please remove any non-English characters and punctuation in the form.
3. The form includes an unsupported file type
Supported file types that can be added in the dispute form include: .jpg, .jpeg, .bmp, .gif, and .png. Each document should be less than 2MB. Please note that word documents, excel sheets and other file types are not supported.
If you have already added an attachment but still receive a “Please add attachments” notification, please compress the picture and upload it again.
If your dispute was closed by our Case Management Team but you are not satisfied with the result, you are can click Appeal to appeal the result within 7 days of the case closing.
If you receive an item after the system has processed your refund, please contact the seller to resolve the issue. To contact the seller, click Contact Seller to send them a message.
