Industry News

Commercial Warranty

Update time : 2018-08-01 23:42:05

For Spain and United Kingdom buyers, please refer to the provided screenshots below for instructions:

If you have purchased or been provided with the One-year commercial warranty service, you may apply for the commercial warranty service within one year after the waiting period, which is 15 days after your order with the One-year warranty service is completed.

The One-year warranty service covers electronic and mechanical device breakdowns (internal faults) that occurred during normal use in the 12-month term covered by the Warranty service contract. Man-made damage and malfunction caused by improper operation are not covered. Please pay attention to the warranty terms and conditions in the contract between you and the service provider or seller

If you have any problems with your device during the 15-day waiting period, please discuss with the seller; if that doesn’t help, you can open a dispute for further assistance. Please make sure you do this before your Buyer Protection period has ended

If you are from France, Germany, Poland, Belgium, Italy and Netherlands, when you complete an order for a phone or tablet, you will receive the One-year warranty service, which is offered by the seller without charge and administered by Allianz Global Assistance (with the exception of special cases, subject to the terms and conditions). With the One-year commercial warranty, you can get your phone or tablet fixed at a local service center, designated by Allianz (subject to the terms and conditions of the Allianz One-year warranty service)

If you are from Russia or Ukraine, when you place an order for a phone or tablet, you can choose to buy the One-year repair warranty service, which is offered by the seller and Wisetech Service, a local commercial warranty service provider. With the One-year commercial warranty, you can get your phone or tablet fixed at a local service center, subject to the terms and conditions of the Wisetech One-year repair service

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How do I get a refund by credit card or debit card?

Aug .17.2018

You will receive your refund on the same card that you used to pay for your order. It usually takes around 3-20 business days for the money to arrive.

For more information about the refund status, please check the order details page on our website.

What is Domestic Returns?

Aug .17.2018

Domestic Returns is an extra return policy that sellers may choose to offer on AliExpress. Products which fall under this return policy can be returned to a warehouse in your own country as long as the items are unused and still in the original packaging.

I am having trouble opening a dispute. What should I do?

Aug .01.2018

The Buyer Protection period may be overPlease note that you can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion.

What will happen after I have opened a dispute?

Aug .01.2018

If the seller agrees with your request or if he/she doesn't reply within 5 days, you will automatically get your refund. This can take between 3 to 15 working days.