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My app coins were not added. What can I do?

Update time : 2018-08-01 23:36:06

When you try to get coins, you will receive a reminder about whether the coins have been added or not.

If you receive the reminder, "To protect the security of your account, please use another device to sign in", you may not be able to access your account due to a potential security risk. Please check whether any unusual activity has occurred on your account.

You can check whether you have received coins using the AliExpress app: Coins & Coupons > COINS WON

Exchange for Coupons
You will find a list of coupons available for exchange on the AliExpress app. Go to Coins & Coupons > Exchange Coins for AliExpress Coupon, or Coins & Coupons > Get More Goodies > Store Coupons.
Your coins will be deducted each time you exchange them for coupons. A limited amount of coupons are available each day. Coupons are given on a first-come, first-served basis. Make sure you get yours on time!

Exchange for Products
You will find a list of products available for exchange on the AliExpress app. Go to Coins & Coupons > Get More Goodies > Products.
Please open the product details and make sure the product is available for coin exchange. If it is, you can place an order, and the coins will be deducted automatically. The exchange will cost US $0.01 plus the specified amount of coins needed for a product.

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How do I get a refund by credit card or debit card?

Aug .17.2018

You will receive your refund on the same card that you used to pay for your order. It usually takes around 3-20 business days for the money to arrive.

For more information about the refund status, please check the order details page on our website.

What is Domestic Returns?

Aug .17.2018

Domestic Returns is an extra return policy that sellers may choose to offer on AliExpress. Products which fall under this return policy can be returned to a warehouse in your own country as long as the items are unused and still in the original packaging.

I am having trouble opening a dispute. What should I do?

Aug .01.2018

The Buyer Protection period may be overPlease note that you can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion.

What will happen after I have opened a dispute?

Aug .01.2018

If the seller agrees with your request or if he/she doesn't reply within 5 days, you will automatically get your refund. This can take between 3 to 15 working days.